After-Sales Technician

Eddyfi Technologies

Full Time

On Site


Responsible for the calibration, testing, and repair of customer equipment, including involvement in customer cases (technical support) and return merchandize authorizations (RMA).

Posted 20 day ago

Job Description:

Job Title: Equipment Calibration and Repair Technician

We are seeking an experienced Equipment Calibration and Repair Technician to join our team. The successful candidate will be responsible for calibrating, testing, and repairing customer equipment, as well as providing technical support to customers and managing return merchandise authorizations (RMAs).

Key Responsibilities:

  • Calibrate customer equipment using electronic test equipment, diagnostic software, precision tools, and measuring devices.
  • Perform wiring, soldering, and assembly of specialized electronics and electromechanical components.
  • Analyze, diagnose, troubleshoot, and repair customer-owned equipment.
  • Maintain the proper working order and operation of laboratory equipment.
  • Maintain and organize calibration data and test documentation.
  • Assist with shipping and receiving of deliveries and support general office management.
  • Work by internal safety policies and procedures.
  • Manage customer cases and RMAs, including tracking and responding to support inquiries.
  • Build and maintain strong relationships with regional sales managers to support customers.


  • Associate degree in electronics, computer repair, or equivalent.
  • At least 3 years of experience in a similar role.
  • Certification and demonstrated skills in through-hole and surface-mount soldering and rework.
  • Ability to troubleshoot and repair sensitive electronics and electro-mechanical equipment.
  • Ability to multi-task, employ effective time management and work independently with minimal supervision.
  • Strong communication skills, including the ability to effectively communicate with customers regarding service orders, quotations, and support cases.
  • Ability to work with technical sales specialists and sales managers.
  • Basic computer knowledge and proficiency using MS Word, Excel, and Outlook.
  • Ability to work in a multicultural and decentralized organization.
  • Experience with NDT products and/or materials evaluation equipment is a plus.
  • Familiarity with networking is a plus.
  • Availability for occasional travel.


  • Flexible work schedules and teleworking are available.
  • New workspaces in an illuminated and modern work environment.
  • Minimum of three weeks of vacation upon hire.
  • Five paid holidays (in addition to statutory holidays) when the business closes for the holidays.
  • Five flexible leave days per year.
  • Group insurance and a competitive RRSP program.
  • On-site gym with great workouts or yoga courses at lunchtime.
  • Affordable meal service with employer contributions.
  • Reimbursement for professional association fees.
  • Parking and electric vehicle charging stations.
  • Free coffee.
  • Entertaining activities are organized regularly by the Social Committee.
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